(a) Customer Focus: Onward Cargo System Company Limited is a customer-oriented company. We will endeavour to fully ascertain your unique requirements and tailor our services accordingly so as to enable your company achieve its objectives.
(b) Experienced & Professional Personnel: Our team of highly experienced and professional personnel is the backbone of our renowned efficiency in service delivery. Moreover, an Account Manager will be charged with keeping you appraised of current position of your shipments and attend to matters that will guarantee your company total satisfaction at all times.
(c) Clearance at Mombasa Port: We offer you a guarantee of delivery within five (3) days of ships arrival provided all the relevant clearance documents are forwarded to us, preferably five (3) working days prior to ships’ arrival. We will prepare and process all documents and pay third part charges according to mutual arrangements. In keeping with our guarantee, we also will absorb any penalties, which may arise as a result of delays directly attributable to us (e.g. demurrage, etc).
(d) Railage Services: We have railtainer system for tracking rail bound cargo all the way to your side. This way we are able to update you on the exact position and expected time of arrival of your cargo at your godown for your forward planning.
(e) Warehousing facilities: We can provide maximum storage (warehousing) facilities on request at competitive rates. Long-term contract rates are also available on special arrangements.
(f) Air freight Cargo Services:. Our Company also offers Airfreight services and is among the leading firms in Kenya in this field. Over a number of years, we have developed highly effective clearance systems in line with the varied requirements of our clientele. We guarantee clearance of airfreight cargo within (24) twenty four hours provided all necessary clearance documents are forwarded to us at least (48) forty eight hours before arrival / departure of aircraft.
(g) Clearance at Inland Container Deport (ICD) Embakasi Nairobi: In the event that you consign your cargo through the Inland Container Depot (ICD), situated at Embakasi in Nairobi, like in the case at port of Mombasa, we guarantee to clear and deliver your cargo within (3) five hours upon arrival of your container(s) at ICD Embakasi provided all relevant documents are forwarded to us in good time. We also facilitate the loading and movement of the ICD Embakasi bound containers from the Port of Mombasa.
(h) Communication: We have in place the following information technology tools, which will enable flawless and timely communication with you:
(i) Insurance The company has acquired and operates various insurance policies, which include Workmen's compensation, Employees liability and Group Personal Accident. The company has also acquired General Warehousing and Transit Bonds from reputable insurance companies.
(i) Security The company has hired G4S Company to supplement fully trained company guards deployed in various warehouses and areas of risk.
(k) KPA, KRA, KAA & KRC Relations Onward Cargo System Company Limited enjoys very good working relations with Kenya Ports Authority, Kenya Revenue Authority, Kenya Bureau of Standards, Kenya Railways Corporation, Kenya Airports Authority and other stakeholders. We are members of various consultative committees on productivity with these organizations.
(l) Rates for Services Our rates are quite competitive given the quality of services we offer and can be negotiated. You will find us quite flexible in accommodating your unique requirements. If contracted, we will be bringing to your organization unparalleled customer service and efficiency and we are ready to give you a quotation for our services upon request.